Learning About Device Protection+

• What is Device Protection+? +

  With Device Protection+, you'll have peace of mind knowing your device is protected . Should the unexpected happen to your device, you can get back up and running quickly while avoiding costly replacements.
• What's covered with Device Protection+? +

  Device Protection+ covers your device in the event of:

  • Loss
  • Theft
  • Damage
  • Accidental damage from handling (drops, spills, and cracked screens)
  • Mechanical/electrical malfunction after the manufacturer's warranty expires
• When can I enroll in Device Protection+? +

  Enroll in Device Protection+ when you add a device to your account or when you upgrade to a new device.
  Within the first 30 days of activating your device, you have options on how to enroll:

  • Log in to My Account.
  • Contact us or call us directly by dialing 611.
  • Visit us in-store.

  If you're bringing your own device to UScellular, contact us or visit us in-store
• Does Device Protection+ also cover accessories? +

  Depending on your claim, the following may be covered:

  • Phone: Includes the device and, if part of the claim, standard battery (if removable), standard battery charger, and SIM card.
  • Tablet: Includes tablet and, if part of the loss, standard battery and SIM card.
  • For customers enrolled in Device Protection+ with AppleCare Services, you can file a stand-alone claim for an Apple-branded iPad keyboard and Apple Pencil that is used with a covered iPad.
• Are all devices eligible for cracked screen repair? +

  No, as soon as same day cracked screen repair is available for eligible devices in select areas for Device Protection+ Ultimate and Device Protection+ with AppleCare Services customers. Same day repair option depends on claim approval time, location, parts availability and technician availability.
• Are all devices eligible for screen malfunction repair? +

  No, as soon as same day screen malfunction repair is available for eligible devices in select areas for Device Protection+ Ultimate customers. Same day repair option depends on claim approval time, location, parts availability and technician availability.
• How do I know if my device is eligible for cracked screen or screen malfunction repair? +

  Visit asurion.com/claims/uscellular to find out if your device is eligible.
• What locations are available for me to get a cracked screen or screen malfunction repair? +

  Once your claim is approved for repair, the available repair options will be provided and may include:

  • Taking your device to a local repair location
  • Having a technician come to you
  • Mailing your device in for repair.

  Repair options are all subject to parts, location, and technician availability.
• What is the battery replacement claim limit for Device Protection+ Ultimate? +

  If you are enrolled in Device Protection+ Ultimate, you can file an unlimited number of battery replacement claims after the manufacturer's warranty expires for a device that powers on buts fails to hold an adequate charge after diagnostic testing.
  
  Battery replacement is for eligible devices and subject to technician and parts availability.
  
  Note: Battery replacement is not provided as a benefit of the Device Protection+ Basic or Device Protection+ Standard.
• What locations are available for me to get a battery replacement? +

  If you’re enrolled in Device Protection+ Ultimate and your device is eligible for battery replacement, once your claim is approved, the claims expert will let you know of the options available. Options may include:

  • Taking your device to a local repair location
  • Having a technician come to you

  Repair options are all subject to parts, location and technician availability.
• How does same day replacement and setup work and when is it available? +

  If you’re enrolled in Device Protection+ Ultimate, same day expert delivery and device set up will be available for eligible devices, if your claim is approved by 4 p.m. CT. Same day delivery for eligible devices is also subject to location and replacement device availability.
• How will I know when same day replacement and set up is available? +

  Once your claim has been approved, if same day replacement and set up is available, this option will show if you filed your claim using asurion.com/claims/uscellular. If an agent is assisting you with your claim, the agent will confirm if the option is available once the claim is approved
• How can I access my Device Protection+ Ultimate tech support benefits including unlimited photo storage? +

  Check out device setup guides, run performance checkups, or back up your photos in the easy-to-use portal at asurion.com/claims/uscellular. All you have to do is sign in or create a new account to get started.
• What does Device Protection+ not cover? +

  A partial list of exclusions includes losses caused or resulting from abuse; misuse; fire; service performed by anyone not authorized by the Provider or Administrator (including any contracted third- party providers); intentional damage; acts of God or recall.
  
  Refer to program terms and conditions for a full list of exclusions and limitations.
• Why do I need Device Protection+ when some devices come with a warranty? +

  Even the best manufacturer's warranty may not protect your device in the event of accidental damage from handling, loss or theft.
• Who administers the Plan? +

  Device Protection+ Ultimate, Device Protection+ with AppleCare Services, Device Protection+ Standard and Device Protection+ Basic are a combination of insurance and service contracts. The insurance is underwritten by Allianz Global Risk US Insurance Company; Asurion Insurance Services, Inc. (In California, Agent License #0B35141; in Iowa, Agent License #1001000131) is the Agent and provides the claims servicing under these programs. The service contract is provided by Asurion Technology Services, Inc., or one of its affiliates.
  
  If you are enrolled in Device Protection+ with AppleCare Services, your service contract claims will be administered by AppleCare Services Company, Inc. for the first 24 months. Asurion Technology Services, Inc. will administer all claims not administered by AppleCare Services Company, Inc. which are subject to the Asurion Administration claim service fees.